TERMS & CONDITIONS

Please read our terms and conditions carefully before you book a tour with us. Last updated: March 25th, 2019

FROM HERE is your personal guide to local places. We offer a unique, private and tailor-made experience in Amsterdam and other places in the Netherlands. We also create tailor-made package trips through Europe. On our website you can request and book a tour of your interest.

By making a tour booking in the Netherlands or a package trip in Europe through our platform or by e-mail, you enter into a direct contractual relationship with FROM HERE.

FROM HERE is a sole proprietorship with its office in The Netherlands, Buikslotermeerplein 517, 1025 WR in Amsterdam. We are registered with the Chamber of Commerce in Amsterdam under number 55358799.

You must read these terms and conditions before using our website and/or services. Use of our website and/or services, regardless of whether you are a website visitor or a traveller, constitutes an agreement to all terms and conditions in these terms and conditions and you warrant that you understand, agree to and accept all terms and conditions contained here.

These terms and conditions may be amended from time to time by FROM HERE.

We respect your privacy and are committed to protect the information you share with us. We believe that you have a right to know our practices regarding the information we collect when you visit our website or use our services. Detailled information regarding our privacy policy can be found here: Privacy Policy.

When you make a booking on our website or by e-mail, we will review your request and set your booking to ‘completed’ once availability is guaranteed. You will receive an e-mail of the confirmation after which your booking is valid.

Full payment in advance:
When making a booking, it is possible to pay the full amount in advance through several payment options. These options are shown on the checkout page after you’ve selected the tour of your interest.

Full payment at start of tour, by card or cash:
Our guides carry a wireless paying device with them at all times. The accepted cards are Visa, V Pay, MasterCard, Maestro, American Express and ApplePay. Other cards can be rejected after which you have to pay in cash.
If you pay in cash, please bring the exact amount of cash with you, since our tour guides won’t have any change with them.

All payments have to be completed before the start of the tour.

The payment conditions regarding our travel packages differ. These payment conditions are:

  • 50% at confirmation,
  • 25% one week in advance of the holiday,
  • 25% after the holiday.

Booking requests rejected, withdrawn or expired before confirmation:
All bookings will be confirmed within 48 hours. If your booking request is rejected or not confirmed within this timeframe, or when you withdraw your booking before confirmation, you are not charged.

Tour booking cancelled by guest:

  • More than 14 days before the date of your tour: you will be refunded 75% of the total price.
  • Between 14 to 7 days before the date of your tour: you will be refunded 50% of the total price.
  • Between 7 to 0 days before the date of your tour: you won’t receive any refund.

Tour booking cancelled by FROM HERE: you will receive a 100% refund. FROM HERE reserves the right to cancel any or all tours at all times, without assigning any reason.

Service/ holiday/ travel package booking cancelled by guest or tour operator (not FROM HERE):

  • More than 45 days before the date of your holiday or service booking: you will be refunded 65% of the total price minus the prepaid costs by FROM HERE for transport, hotel, tickets and food costs.
  • Between 45 to 30 days before the date of your holiday or service booking: you will be refunded 40% of the total price minus the prepaid costs by FROM HERE for transport, hotel, tickets and food costs.
  • Between 30 to 0 days before the date of your holiday or service booking: you won’t receive any refund.

Service/ holiday booking cancelled by FROM HERE: you will receive a 100% refund minus the prepaid costs by FROM HERE for transport, hotel, tickets and food costs. FROM HERE reserves the right to cancel any or all services, holiday or travel packages at all times, without assigning any reason.

No claim can be made on the amount already paid to FROM HERE in case of dissatisfaction with regard to our delivered tours, services or package tours.

The tax applied to your tour or travel package deal is the standard 21 % tax rate of the Netherlands. All of our tour prices are VAT included.

All text, graphics, editorial content, data, formatting, graphs, designs, HTML, look and feel, photographs, music, sounds, images, software, videos, designs, typefaces and other content that you see or read on this website is owned by us, or is used with the owner’s permission. You are not allowed to copy, download, use, redesign, reconfigure or retransmit anything from this website without our written permission.

FROM HERE is not in any way responsible for your personal health. Your fitness and ability to participate in the tours, services or on one of our organised holidays must be judged by you before the start of your booked tour, service or organised holiday. We are not responsible for any damage on your personal health before, during or after our tours, services or on one of our organised holidays.

FROM HERE is also not responsible for personal damage in any way before, during or after a tour, service or organised holiday.

We do not warrant that our website and/or our services will be uninterrupted or error-free. We may correct, modify, amend, enhance, improve and make changes to our website and our services at any time or discontinue displaying or providing any content or features without a notice to you, being a website visitor or a traveller.

We do everything to make our website as correct as possible. However, it might happen that you stumble upon errors. If you see them, let us know and we will try to correct them as soon as possible

The participation in any of the tours, services or on one of our organised holidays is at your own risk. FROM HERE’s liability for damages shall be limited to the amount paid to us by you as a traveler or guest. Except as provided herein, in no event shall we be liable for any indirect, special, incidental or consequential damages of any kind, whether in an action of contract, negligence or other tortious actions resulting from or arising out of participation in one of our tours, services or organised holidays.

In case of a complaint about, or issue with the platform or services, please contact FROM HERE at info@toursfromhere.com or +316 437 233 56 to resolve the problem. In case of a complaint about a tour, service or holiday booking you agree to contact FROM HERE within 48 hours after the complaint has taken place. When you do not show up, interrupt or don’t complete a tour, you are responsible for any damages up to the amount paid. In case of any damage claims or other complaints related to the tour, service or holiday booking exceeding the amount paid, FROM HERE hold its right to bill the exceeding amount directly to the traveler or guest.

Any claim or complaint against FROM HERE in respect of the service must be promptly summited, but in any event within 14 days after the reserved event has taken place. Any claim or complaint that is summited after the 14 days period, may be rejected and the claimant shall forfeit its right to any (damage or cost) compensation.

To the extent permitted by law, these terms and conditions and the provision of our services shall be governed by and construed in accordance with Dutch law and any and all dispute arising out of these terms and conditions and our services shall exclusively be summited to the competent Court in Amsterdam, The Netherlands.