PRIVACY POLICY

Please read our policy carefully before using our website and leaving your personal data on this site. Last updated: April 20th, 2018

We respect your privacy. That is why we created this privacy policy which we apply at all times when you use our website and any of our services. Any future website content or services should be subject to this policy.

FROM HERE provides this privacy policy to let you know what our policies are regarding the collection, usage, managing, storing, transferring and disclosure of your personal information that we receive on this website. Please note that this policy only applies to the information provided on our website.

We reserve the right to update this privacy policy when needed to reflect any changes to our services. We will do this by changing and publishing this policy on our website, after which the changes will take effect automatically. In addition, we will notify all users by email if any material changes are made to the privacy policy.

In regards to this policy, the terms “using” and “processing” information include but are not limited to; the use of cookies, the collection, storing, transfer, evaluation, deletion, disclosure, management, handling, modifying and use of data.

Your information may be transferred to – and maintained on – computers and servers that are located outside of your country of residence or other governmental jurisdiction where the privacy laws may not be as protective as those in your jurisdiction.

FROM HERE is based in the Netherlands. All information gathered by the site will be transferred, held and processed in the European Union. By using the site and submitting your information, you agree that your information can be transferred, stored and processed there.

We only collection information to provide you with access to our services and tools and to give you the most relevant and personal customer service. The information collected on our site may also be used to improve our site and the services offered by FROM HERE.

You can browse our site without leaving any personal information behind. However, if you book a tour with us you are no longer anonymous to us. When you register with us through our site or when you choose to book one of our services, we will aks you for personal information that can identify you or be used for contacting you (Identify Information).

Identify Information includes, but is not limited to: name, phone number, email address and home address. Credit card numbers or billing information is not included. If you choose to provide us with personal information, you give permission that this information may be transferred to and stored on servers in the European Union.

Some personal information is required in order to provide a service. Some personal information is optional. You will recognise required information by the ‘red star’ when booking or contacting us through our contact form. Personal information is also used to customise your FROM HERE profile (Non-Identifying Information).

Certain Non-Identifying Information would be considered a part of your personal information if it were combined with other identifiers in a way that enables you to be identified. But the same pieces of information are considered Non-Identifying Information when they are taken alone or combined only with other non-identifying information. We may occasionally combine your Personal Information with Non-Identifying Information and use it to statistically evaluate the service and users, in order to provide better customer service and to improve the usability of our website.

When you visit our site, our server automatically records information that your browser send whenever you visit a website (log data).

This data includes information such as you IP address, clickstream data, internet provider details, time stamp, language, the webpage you visited prior to our site, which pages you visit, the length of time spent on each page and the number of visits, search information on our site and other statistics. We use this information to improve our website.

We do not treat log data as personal information or in association with other personal information. We may still aggregate, analyse and evaluate this information for the same purposes as stated above or regarding non-identifying information.

We use cookies to collect information. A cookie is a very small data file that is stored on the hard drive of your computer or mobile device. It is possible to delete cookies in your browser whenever you like. FROM HERE uses cookies to remember personal information and to make sure you can use our website in the smoothest way possible.

If you don’t want to have our cookies in your browser anymore, you can easily remove these from your browser. Just go to your browser settings in order to do so. If you choose to not accept our cookies, there will be a chance that you can’t use our site in its most optimal form.

Cookies are treated as personal information.

For the definition of cookies, please see chapter 6 of our privacy policy. Cookies aren’t stored longer than one year. The following is necessary in the operation of our website.

Technical cookies:
Remember that you are logged in and that your session is secure.

The following is not necessary, but required to provide you with the best user experience and allows us to see which pages you like the most.

Functional cookies:
Cookies to make your use of the platform easier.

Analytics or performance cookies:

  • Measure the use of our website
  • Test the website UI
  • Use conversion pixels
  • Track the errors
  • Monitor performance

Targeting cookies:

  • Serve you personalised ads
  • Allow you to share pages with social networks

When you create a FROM HERE account, you are agreeing to allow us to set up a profile page in your behalf. Your account will include your first and last name. You can choose to add additional account information such as addresses and orders.

You can review, revise or delete your profile information whenever you prefer.

We may share information with third parties for strategic purposes, but only after good judgement of FROM HERE. Any information shared with these third parties will not contain your personal information.

We may employ third party companies and individuals to help improve our servies or website, including but not limited to: maintenance, fraud detection, database management, web analytics, monitoring and evaluation.

You are able to opt out whenever you prefer.

FROM HERE is allowed to sell, transfer or share some or all of its assets, including your personal information. This have to be in connection with a merger, acquisition, reorganisation or sale of assets or in the event of bankruptcy.

As a user of FROM HERE you may review, update, correct or delete your personal information in your personal profile by contacting us at info@toursfromhere.com. You may also edit the relevant part of your profile and you can ask us to share your data with third parties (data portation). If you would like us to delete your personal account, please contact us. We will confirm your request once we have no legal ibligation or legitimate business reason to retain your account information. The reviews you’ve posted on our website will remain publicly after deletion.

It may happen for FROM HERE to disclose your personal information whether by law, legal process and / or by request from public or governmental authorities in- or outside your country of residence.

We may also disclose your personal information if we determine that disclosure is necessary or appropriate for purposes of law enforcement, national security or to prevent or stop any activity we may consider to be, or to pose a risk of being, illegal, unethical or legally actionable.

We will disclose any information about you to our insurance services providers if we consider it necessary in order to protect the property and rights of FROM HERE or a third party, and / or to protect the safety of the public or any person.

FROM HERE wants to secure your information at all times. We take several precautions to safeguard loss, misuse and theft of information.

When you enter sensitive information (such as payment information) on our registration or order forms, we encrypt that information using secure socket layer technology (SSL). This technology keeps your information safe while it is transferred over the internet. However, no method of transferring over the internet is 100% secure at all times. This is why we cannot guarantee its absolute security. You are advised not to share sensitive data publicly. If you have any questions about security on our site, contact us.

In the event of any breach of security, FROM HERE will make any legally required disclosures to you via email or via posting on the website without unreasonable delay in as far as it is consistent with any legitimate needs of law enforcement and any measures required to determine the scope of the breach. We will do anything to safeguard the integrity of data.

On our site we have links to other websites. When you click on these links to visit the referred website, you will be directed to that third parties website. The fact that we share this link is not an endorsement, authorisation or representation of our affiliation with that third party. It isn’t an endorsement of their privacy or information security policies or practices as well.

If you visit these third party websites you are subject to their privacy policies and practices. Please read these carefully before using their website.

FROM HERE uses Google Maps/Earth mapping services, including Google Maps API(s) to pinpoint our general location. By using our site you are agreeing to the use of Google Maps/Earth, which is subject to Google’s own terms of use and privacy policy.